Privacy Policy
Last Updated: April 1, 2026
At Gunmala Interiors, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our interior design and execution services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, and address
- Project Information: Property type, location, carpet area, project scope, and timeline
- Communication Records: Messages and correspondence related to your project
- Payment Information: Billing details for project payments (processed through secure payment gateways)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, click patterns
- Location Data: General geographic location based on IP address
- Cookies: Small data files stored on your device (see Cookie Policy section)
2. How We Use Your Information
We use the collected information for the following purposes:
| Purpose | Information Used |
|---|---|
| Respond to inquiries and project requests | Contact information, project details |
| Provide interior design services | All project-related information |
| Process payments | Billing and payment information |
| Send project updates and communications | Email, phone number |
| Improve our website and services | Usage data, feedback |
| Marketing communications (with consent) | Email address |
| Legal compliance | As required by law |
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Payment processing
- Email delivery services
- Analytics and marketing tools
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
3.2 Project Execution
For project execution, we may share relevant project information with:
- Material suppliers and vendors
- Craftsmen and installation teams
- Architects and structural consultants (when required)
3.3 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
4. Advertising and Tracking Technologies
We use advertising platforms to reach potential customers. These platforms place tracking technologies on our website to measure ad performance and deliver relevant advertisements.
4.1 Google Ads and Google Analytics
We use Google Analytics (Measurement ID: G-2THKG399Y0) to understand website traffic and user behaviour. We also use Google Ads for advertising purposes. These services may collect:
- Pages you visit on our website and time spent on each page
- Your interactions with our ads on Google Search, YouTube, and partner sites
- Device information, browser type, and general location
- Conversion data (e.g., if you submitted a project inquiry after clicking an ad)
Google may use this data to show you personalised ads across its network. You can opt out of personalised ads at Google Ad Settings or install the Google Analytics Opt-out Browser Add-on.
4.2 Meta (Facebook/Instagram) Pixel
We use Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. The Meta Pixel may collect:
- Pages you visit on our website
- Actions you take (e.g., submitting a contact form, clicking a phone number)
- Device and browser information
- Your IP address (used for geographic targeting)
Meta may use this data to show you ads on Facebook, Instagram, Messenger, and the Meta Audience Network. You can manage your ad preferences at Facebook Ad Preferences.
4.3 Remarketing
We may use remarketing features offered by Google and Meta to show ads to users who have previously visited our website. This means you may see our ads on Google Search, YouTube, Facebook, Instagram, and other partner websites after visiting gunmala.in. You can opt out of remarketing by adjusting your ad preferences on each platform or by using your browser's cookie settings.
5. Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience.
5.1 Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Google Analytics cookies that help us understand how visitors use our website
- Advertising Cookies: Cookies placed by Google Ads and Meta Pixel to measure ad performance and deliver relevant advertisements
- Preference Cookies: Remember your preferences and settings
5.2 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect website functionality and the relevance of ads you see.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure storage systems with access controls
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain project records
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Support warranty claims (typically 1-5 years post-project completion)
After the retention period, your information will be securely deleted or anonymized.
8. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications
- Portability: Request your data in a portable format
To exercise these rights, please contact us at design@gunmala.in.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: design@gunmala.in
Website: gunmala.in
13. Grievance Officer
In accordance with the Information Technology Act 2000 and rules made thereunder, the contact details of the Grievance Officer are:
Name: Mayank Jain
Email: design@gunmala.in
Address: Gunmala Interiors, Bengaluru, Karnataka, India
The Grievance Officer shall address any discrepancies or grievances within 30 days of receipt.